Delivery Terms & Policys
We normally dispatch the chocolates and other products within 48 hours of receiving the order by confirmed mail*, but in case of non availability of stock we will dispatch the order within 15days . Post this we do a quality check on the merchandize and then ship as per your order and destination. Moddy's chocolates ensure that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. The goods will be delivered within 7 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail giving you the details of the courier service used.
Moddy's chocolates delivers all over India as per the courier service destination.
Moddy's dispatches all parcels using a courier chosen according to your order or the type of products sold on Moddy's, to offer you fast and reliable delivery.
Delivery Duration of Transit:
The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within South India and within 5-7 working days for all deliveries north India. Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, Moddy’s promises to do its best to find the causes and resolve the problem in a timely manner.
What happens if I am not available to receive my Parcel?
Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to Moddy's. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will re-dispatch it to you as per your instructions.
What if the courier is unable to leave a Message?
If your post-box is inaccessible and our courier was not able to leave a message, we recommend you contact us directly so that we can take matters further and locate your parcel.
What should I do if I receive a damaged parcel?
If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. In case we don't have stock at that point in time we will issue a credit note for the amount paid.
Para 1: You are liable to get a full refund of money in case:
We have shipped a wrong product. There is a manufacturing defect. The merchandise has been damaged during transit, and we are not able to provide you with a replacement. We have shipped a product with an expiry date which is already past.
CANCELLATION POLICY BY MODDY'S CHOCOLATES
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your in your Credit Card or Bank Account. The customer agrees not to dispute the decision made by MODDY'S decision regarding the cancellation Products once dispatched cannot be returned except when an approval have given through mail.